Senior Director

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Employer - JDA Software
Category - Top-Senior-Management
Job title - Senior Director

Job Description

Responsibilities:

People:
• Manages the day-to-day team activities to ensure the team adheres to operational guidelines.
Hire, develop, and cultivate amazing people and teams.
• Facilitates team associates in product/technology knowledge areas and triage techniques.
• Motivates and mentors - develops an environment where associates work well together and are empowered, challenged and motivated.
• Vigilantly focus on customer success.
• Lead decision-making and collaboration across a broad network of stakeholders, delivery partners, and operational teams.
• Innovate and optimize engineering processes and standards; drive adoption throughout organization.
• Lead operational excellence and appropriate incident management and resolution.
• Develop and maintain in-depth knowledge of products, and IT application portfolio
• Maintain and lead awareness of industry best practices and relevant technologies.
• Leads by example inspires team to excel, promotes teamwork and high morale.

Process:
• Vigilantly focus on customer success.
• Oversees all performance management matters including formal performance reviews as well as frequent case reviews, and scheduled one-on-ones with associates.
• Partner, oversee, implementation and of Global IT initiatives
• Provides advice to customers/Consulting regarding industry best practices and process methodology.
• Participates in team scheduling - includes optimum coverage for all required times and methods.

Technology:
• Understands business features and functionality to be provided by the product.
• Works in collaboration with Engineering and Services teams to ensure customer requirements are being addressed.
• Works with other analysts to process and resolve sensitive and complex issues. In addition, maintains their assigned caseload.
• Tracks team operational efficiency and effectiveness. Works with appropriate parties to plan project resource requirements.
• Gathers systems requirements from all stakeholders, and represents these in an overall roadmap; works closely with IT and associated groups to execute specific project phases against the same
• Effectively partners with regional and global functional leads in Sales, Marketing, Customer Care (Service, Support) and Commercial Ops, and elsewhere as required.

Required Skills / Experience:
• 18+ years relevant experience including but not limited to
• Managing global business applications engineering teams at scale
• Managing vendor partners and teams extended with contractors
• Delivery accountability for complex technical applications development
• Proficiency in spectrum of delivery methods (Agile > hybrid > waterfall > Devops > CI/CD)
• Experience in pre / post - Sales business domains (e.g. Support, Services, Renewals, Customer Success, etc.)
• Leading innovation
• Bachelors degree in computer science or equivalent preferred
• Exceptional interpersonal and communication skills
• Ability to oversee multiple complex project deliveries in parallel
• Comfortable operating in fast-paced, dynamic environment

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Job Location Hyderabad, Telangana
Date Posted 26 Nov 2019
Employer Email --No Email
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