Hiring for a Quality Auditor (Night Shift)

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Employer - Bridging Technology
Category - accounts-finance-audit
Job title - Hiring for a Quality Auditor (Night Shift)

Job Description

Job Summary
Monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Typically reports to a manager. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Typically requires 2 to 4 years of related experience.Evaluate production processes for compliance with quality requirements.
Responsibilities and Duties
? Performs call monitoring and provides trend data to site management team.
? Uses quality monitoring data management system to compile and track performance at team and
individual level.
? Performs monitors of customer care email responses.
? Participates in customer and client listening programs to identify customer needs and expectations.
? Provides actionable data to various internal support groups as needed.
? Coordinates and facilitates call calibration sessions for call center staff.
? Provides feedback to call center team leaders and managers.
? Prepares and analyzes internal and external quality reports for management staff review.
? Perform other duties as assigned.
Shift: US Shift
Location: Mohali
Benefits
About Company:
Headquartered in California, Bridging Technologies is not only foremost healthcare software & application Development Company but also an “idea generation” company that believes in bringing the healthcare concepts to reality. We specialize in end-to-end software product development and bring a wealth of experience creating out-of-the-box software for healthcare organizations.
Our culture
Sincere at work, crazy at workplace - we are a bunch of creative, tech-savvy people, passionate about technology and curious about what we can do with it. Our passion is to build solutions that make a difference in people’s life has brought us together and a long professional journey has taught us how to do it.
‘What next?’ The notion constantly nags us to come up with new ideas, build new things & make the web a better place to do business.
Top reasons to work with us:
Quality Work:
We don't just work but strive to accomplish more than what is expected from us. It's truly worth it when all our hard work and toil is rewarded with some back-patting, fortnightly pay cheques and snacks on the house!
Awesome Fridays
A sumptuous, healthy meal is what we get for dinner every Friday at Bridging Technologies. Our in-house lunch keeps our hungry souls at rest with mouth-watering food every Friday.
If interested, kindly drop your resume at talentacquisition(at)bridgingtech(dot)com.
Regards,
Anmol
HR- Bridging Technologies
+91 8558825705
Job Type: Full-time
Salary: ?300,000.00 to ?480,000.00 /year
Experience:
Call Auditing: 2 years (Preferred)
International calls auditing: 1 year (Preferred)
Education:
Bachelor's (Preferred)
Industry:
Customer Service

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Job Location Mohali, Punjab
Date Posted 03 Dec 2019
Employer Email --No Email
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