Medical Records Customer support Specialist

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Employer - Fraction IT Solutions Pvt Ltd
Category - hospitals-health
Job title - Medical Records Customer support Specialist

Job Description

Job Summary
Fraction IT Solutions is Hiring for its client eHealth Technologies Pvt Ltd:
eHealth Technologies is the leading provider of clinical information services for aggregation of healthcare data and image-enabled Health Information Exchange (HIE). With customers across the country, eHealth Technologies works with prominent HIEs throughout the US and over half of the nation’s top 100 hospitals, including 16 of the top 20 US News & World Report Honor Roll Hospitals for 2018-2019. The company’s eHealth Connect® solutions enhance patient and physician satisfaction by streamlining care transitions and assuring physicians have the right information to care for their patients. eHealth Connect® Image Exchange enables HIE subscribers’ access to full diagnostic quality medical records in the context of the patient record. Visit
About Medical Record Customer Support Specialist
This position is a member of eHealth Technologies’ Operations team in a customer service aspect, plays a pivotal role in delivering critical patient medical information as requested by customers. This position plays a key role in the accomplishment of eHealth Technologies business objectives by providing their assigned regional customers exceptional value and timely information. This is an entry level position. The person will work in a dynamic, fast paced, team-oriented work environment that is guided by and upholds company core values.
Primary Responsibilities:
Opens and validates requests, requests information from providers via fax or phone, follows up open requests, ensures all information is received and accurate
Efficiently and effectively documents request progress in case management system.
May also undertake additional activities at the request of the customer.
Proactively addresses and elevates customer service issues to Regional Team Leader.
Adheres to established business processes, policies and regulations
Ensures customer requests are processed in a timely and HIPAA compliant manner maintaining appropriate documentation.
Appropriately prioritizes work to support team goals
Ensures all policies and procedures are followed appropriately with emphasis on strict adherence to HIPAA guidelines.
Proactively monitors request activity and takes necessary action to avert potential customer service issues.
Performs at a high level of quality to eliminate the potential for incorrect transfer of Patient Health Information.
Maintains effective communication and good relationships with all providers.
Any Graduate
1 - 5 customer service experience, medical records experience preferred.
Demonstrated excellence in communication (written and verbal) with customers
Proficiency in all aspects of PC utilization including MS office.
Must be experienced and comfortable working in a fast-paced entrepreneurial environment and able to deal well with change and ambiguity
Exercises good judgment and utilizes creative problem-solving skills
Ability to complete tasks accurately and within strict time constraints
Regular and reliable in person attendance is required to perform the duties of the position.
Work requires willingness to occasionally work a flexible schedule.
Willing to work in Night shifts only.
Job Type: Full-time
Compensation: Competitive
Location: Hyderabad, India
All applications will be reviewed in utmost confidence
Responsibilities and Duties
Please see the JD

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Job Location Hyderabad, Telangana
Date Posted 10 Dec 2019
Employer Email --No Email
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