Team Leader

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Employer - JLL
Category - hr-admin-personnel
Job title - Team Leader

Job Description
Title
Team Leader – HR Shared Service

Business unit
HR Shared Services/Service Delivery

Reporting to
Assistant Manager – HR Shared Services

Key stakeholders
Country HR’s and Business Services

Direct reports
Yes

Duties & responsibilities

Provide leadership support and guidance to team members
Ensure Timeliness, Accuracy & SLA is achieved consistently
Manage the flow of day-to-day operations
Handle escalations from employees, HRs and other stakeholders
Responsible for managing managerial/management expectations, including those of senior business leaders and HR
Lead team in daily huddles, meetings and governance reviews
Lead improvements on key operational metrics and reporting
Audit the Key/Critical HR transactions processed by team as defined in the Quality framework
Demonstrate high proficiency in HR processes and standard operating procedures with ability to resolve complex queries wrt process and systems
Monitor team performance and work on the low performing employees
Accountable for setting team performance expectations, reinforcing goals, regular providing coaching and feedback on performance
Conducts training sessions and prepares training aids for team
Proactively leads team to identify and implement continuous improvement initiatives to streamline information and processes, improve accuracy, and strengthen controls to achieve annual productivity goals
Discover training needs and provide coaching. Encourage creativity within team and motivate team members
Inspiring team environment with an open communication culture & teamwork
Act as a backup for assistant manager by proactively taking the ownership as and when situation warrants
Planning of resources and ensure proper and equitable work allocation
Review process documentation by working closely with HR partners/teams
Remain updated on all Client Communications and Changes in the process areas and keep the team updated
Discuss and devise a 30-60-90 Day action plan with direct reports and track the progress
Work towards capacity building to ensure there are contingency plans in place for people & process
Recognize high performance and reward accomplishments
Effectively lead and develop a shared services team & succession planning or roadmap for team & self
Managing payroll related reports in HR systems(Only for Payroll specific roles)
Creating Payroll Calendar and managing payroll activities as per the defined payroll calendar (Only for Payroll specific roles)
Managing payroll queries from employees (Only for Payroll specific roles)
Co-ordination with payroll vendors/local HR’s (Only for Payroll specific roles)
Hands on experience on pre payroll processing and post payroll activities (Only for Payroll specific roles)

Performance objectives

Excellent teamwork and interaction
Highly self-motivated, organised and methodical
Excellent customer service skills through use of efficient processes and tools
Good relationship management capabilities
Proactive in achieving results and seeking improvements
Attention to detail and an ability to work fast-paced environment and towards tight deadlines
Very Good analytical and decision-making skills
Be accountable & promote - own the outcome
Easily identify problems or gaps & initiate actions to resolve
Minimum attrition and maximum retention
Promote and facilitate continuous improvements
Result oriented with the ability

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Job Location Gurgaon, Haryana
Date Posted 11 Dec 2019
Employer Email --No Email
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