Cluster Head

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Employer - Standard Chartered
Category - banking-insurance
Job title - Cluster Head

Job Description
About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Strategy
Formulate, manage and co-ordinate strategies for the area to maximize new business opportunities, cross selling, penetration and deepen existing relationships
Develop strategies for revenue generation and cost control towards profitably growing the branch network.
Drive the establishment and adherence to service quality standards in an efficient operation where risks are well controlled.
Discuss and re-strategize with Branch Managers for remedial action.
Sales And Service Objectives
Maximize sales performance to achieve given revenue targets for the cluster as well as Distribution network through liability products [Current /Savings /Term deposits], wealth management products and asset related products (secured, unsecured)
Develop, implement and manage a best in class sales capability
In-branch/Indirect acquisition model
Sales force management
Lead the implementation of the liability strategy at the area
Review, analyze and manage the customer portfolio for profitable growth
Initiate development of strategies for customer acquisition, retention and cross sell
Support where necessary, via joint customer calls and identify potential customers
Together with Branch Managers, enhance the bank's image through area promotions, community activities etc.
Manage service delivery in the network to the highest competitive standards
Monitor service standards for the network and audit expected behaviors.
Initiate customer satisfaction surveys to obtain customer feedback and realign processes or initiate major change initiatives
Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service
Co-ordinate and facilitate work process improvements across the branch network
Operations & Compliance
Ensure satisfactory ratings in all internal/external audits conducted at all branches in the cluster
Control and periodically check operational risks and workflows
Review key operational risks and efficiency indicators
Provide approvals/recommendations on credit applications
People Management
Drive and embed a strong performance culture through inspiring, motivating and rigorous performance management discipline. Develop and build talents within the network through optimal resourcing, capacity planning, succession planning and engagements
Achieve high employee engagement and satisfaction. Retain talent, check attrition. Manage and mentor network staff and Union interface to ensure overall employee satisfaction
Identify training, development and counseling needs for staff
Undertake career growth planning for performers in the branch network
Integration/Change Managem

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Job Location Kolkata, West Bengal
Date Posted 14 Dec 2019
Employer Email --No Email
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