Senior Principal Engineer

Employer - Aspect Software Inc
Job title - Senior Principal Engineer

Job Description

Aspect employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values customer obsession, unlocked communications and relentless innovation. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence.

Job Description
The Sr. Principal Engineer is a key designer and lead developer for a product component, responsible for creation of design documentation and implementation of the component. In this position, the Sr. Principal Engineer leverages technology to develop and validate the product component at an expert level, manages defect resolutions and coordinates code development with other engineers. With coordination and direction from management, a Senior Principal Engineer is a primary developer for a product component, responsible for design, documentation, implementation, unit testing and defect fixing of new and existing products. The Senior Principal Engineer will also be responsible for handling critical customer problems in real-time and developing code fixes or enhancements to be included in future code releases. The job requires close interaction with the Development, QA, Support and Professional Services teams. The Senior Principal Engineer leverages computer programming languages and other specific technologies required to develop and maintain the component at an advanced level.
Analyzes, designs, programs, debugs, and does ongoing modification of software components.
Code may be used in commercial end-user applications, prototypes, or in test tools or other supporting programs.
Using the required programming languages and other technologies, writes code, completes programming, and performs testing and debugging of applications.
May interact with internal cross-functional members to better understand system requirements and/or necessary modifications.
Responsible for the design, development, testing, documentation and analysis of modules or features of new or upgraded software systems and products.
May participate in development in any of a range of product areas such as thin client, rich client, server, installation, communication layers, and so forth.
Troubleshoot, analyze, replicate, regress and resolve complex field software problems escalated to engineering.
Work closely with developers and performance engineers to enhance supportability and identify performance bottleneck in the product.
Design, implement and test enhancement feature requests to enhance product functionality as needed.
Responsible for handling critical customer problems in real-time and developing code fixes or enhancements to be included in future code releases or patches.
Coordinate, respond, track and follow-up on customer problem reports/technical support requests for Engineering.
Reproduce customer issues and resolve them by either establishing a workaround or a solution, or by debugging and creating a bug fix
Work with support engineers, professional services and sales engineers to investigate and handle customer and field escalated cases.
Create and document best practices guidelines and knowledge base articles.
Completes documentation and procedures for installation and maintenance.
Develops and/or executes

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Job Location Bengaluru, Karnataka
Date Posted 02 Jan 2020
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