HR Program Manager

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Employer - ADCI - Karnataka
Category - hr-admin-personnel
Job title - HR Program Manager

Job Description

5+ years relevant program experience
Bachelor's degree in business administration or related field
Mastery of the program management methodology, with sufficient experience to balance purity and pragmatism, short- and long-term thinking
A passion for experimentation and innovation.
Strong influencing and negotiation skills.
Excellent written and verbal communications skills - ability to interface with all levels of the organization, specific strength in influencing decision makers and managing expectations
Experience identifying and resolving complex issues, will take initiative even under unfamiliar or ambiguous circumstances - sense of accountability and sound personal judgment
Strong analytical and quantitative skill; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.
Join Amazon's Employee Resource Center (ERC) team and help make a difference for all Amazonians! Amazon’s mission is to be the Earth’s most customer-centric company and delighting Amazon’s employees with the same level of superior service is part of that mission. This position is part of the Amazon’s ERC, an employee facing global contact center that provides consultative assistance to fellow Amazonians in the form of accurate, consistent, and timely responses to inquiries from various contact channels – phone, chat, and email. The ERC team is comprised of approximately 1000 associates at eight locations who support our Amazon global workforce in 50 countries and 14 languages. We leverage Amazon’s state of the art AWS technology tools that support our ERC associates and deliver world class digital experiences.

ERC is seeking a program manager to join the ERC program management team. This role will have a global impact and will lead initiatives that focuses on implementing new services to the ERC catalog. This may include process improvements effort, standardization of existing services around the globe, or a technology driven solution. You will be responsible for transforming the ERC organization into a lean, efficient, and metrics driven organization, with a global consistency in our operational processes.

The ideal candidate will have a passion for both program management and process improvement with a track record of thinking outside the box to deliver innovation that better serve our customers and create an amazing work environment for our contact agents.

Responsibilities:

Project Management – Develop project plans, secure resources, drive project schedule, run meetings, collaborate effectively across stakeholders and cross teams to define strategy, goals and commitment to timelines and deliverable
Process Definition - Support the development of frustration free experience by developing processes that reflects the voice of the customer. Challenge defined processes and proactively look for ways that simplify yet maximize both operational performance and customer satisfaction.
Project Delivery – Coordinate across stakeholders and business partners to launch service solutions, on time and on budget. Implement governance to inspect, measure, and continually improve services post-delivery for operational health.
Communication - Own communications to project members and stakeholders on progress, issues, and risks including regular status updates and periodic white paper analysis.
Change Management – Lead the execution of the communication and training strategy, coordination of activities, and

hr-program, hr-program-jobs-in-bengaluru, hr-program-manager
Job Location Bengaluru, Karnataka
Date Posted 09 Aug 2019
Employer Email --No Email
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