Tech Lead

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Employer - RBS
Category - Production-Maintenance-Quality
Job title - Tech Lead

Job Description

Job Title: Tech Lead
Job Location: Gurgaon/Delhi
The Role
The Tech Lead is responsible for ensuring the production stability of the applications within the team’s support portfolio. You are expected to:



Lead the investigation and permanent resolution of repetitive production incidents

Be relentless in identifying and driving effective follow-up actions to ensure prevention of future service issues.

Lead a group of techies both RBS and Managed Service, and based across multiple locations for driving the automations.

Coach team members on technology, processes, and behaviours, to enhance their skill-set and effectiveness.


What the Business Does
CPB Technology Production Services is responsible for ensuring ongoing stability and availability of Applications/Services required by the CPB business to undertake their operations.


Your Responsibilities

Lead the response to high-criticality incidents, ensuring fast-paced resolution.

Lead the subsequent investigation of root-cause, mitigation fixes, read-across initiatives.

Lead the take-on of new applications into support portfolio.

Lead proactive initiatives to prevent production issues arising by providing innovative improvisations.

Build and maintain strong relationships with Managed service staff, central IT teams, and Platform & Project resources, and business stakeholders.

Providing technical coaching to RBS India resources.

Provide on-call support as required

Provide training as and when required on relevant subjects


Skills you need


Essential:

Total 8+ years of industry experience with at-least 3 years of support experience.

Working Experience in Automations is desirable

Technologies

Oracle

UNIX

Windows

SPLUNK

App Dynamics

RPA



Proven experience of leading technical staff to solve/prevent production issues.

Excellent command of spoken and written English.

Experience of working with, and leading, Managed Service staff, and managing vendors.

Drive innovative solutions, positively challenging existing ways of working.

A customer-centric attitude

Ability to challenge confidently when required ensuring right thing is done.

An ability to build and maintain strong relationships with business stakeholders and other Technology stakeholders.

Demonstrable experience of driving the application support response during high-criticality incident recovery calls.

Demonstrate strong Critical People Capability (CPC) behaviours, and act as role model to RBS and Managed service team.

Willingness to learn and adapt.

Experience of configuring / tuning monitoring tools: Splunk/ App Dynamics

Minimum experience of 3 years in production support.

Minimum 5 years’ experience of technical roles.
Desirable:

Experience of Cloud-based applications.

Experience in Niche Technologies like – RPA, App-Dynamics, SPLUNK etc.

ITIL Foundation Service Management qualification


WHY RBS

Our purpose is to serve customers well. We serve around 19 million customers across the globe, and our aim is to consistently meet and exceed their needs wherever they find us. Our ambition is to become the UK's number-one bank for customer trust, service and advocacy and our team in India is integral to helping us achieve this goal.

We'll make sure you're clear on what's expected of you in your role, that you have what you need so that you're

tech-lead, tech-lead-jobs-in-gurgaon
Job Location Gurgaon, Haryana
Date Posted 09 Aug 2019
Employer Email --No Email
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