Front Office Manager

Employer - The Swiss Village
Job title - Front Office Manager

Job Description

Job Summary
Hiring For Front Office Manager (Only for Male)
Resort Name- The Swiss Village
Location- Mukteshwar (Nainital), Uttarakhand
About the Resort: -
* We invite you to experience luxury at the heart of the Himalayas at our mesmerizing holiday resort property, spread in over 100 acres.
* It is situated at an altitude of 7,500 ft above sea level and is famous for the wonderful 180-degree view of the captivating snow capped mountain ranges.
* The gentle climate throughout the year with temperature ranging from 2° C to 23° C. Wake up with the chirping of birds and sun rays kissing the cliffs and enjoy short treks in the woods.
* Its serenity & natural beauty is a tempting invitation to all the nature lovers and those seeking a respite from the grueling city life.
* The Swiss Village is bounded by fruit orchards and coniferous forests & the second highest mountain-peak of India, Nanda Devi, is also visible from our holiday resort property.
Responsibilities and Duties
Trains, cross –trains, and retrains all front office personnel.
Participates in the selection of front office personnel.
Schedules the front office staff.
Supervises workload during shifts.
Evaluates the job performance if each front office employee.
Maintains working relationships and communicates with all departments.
Maintains master key control.
Verifies that accurate room status information is maintained and properly communicated.
Resolves guest problems quickly, efficiently, and courteously.
Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
Reviews and completes credit limit report.
Works within the allocated budget for the front office.
Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
Checks cashiers in and out and verifies banks and deposits at the end of each shift.
Enforces all cash-handling, check-cashing, and credit policies.
Conducts regularly scheduled meetings of front office personnel.
Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
Upholds the hotel's commitment to hospitality.
Prepare performance reports related to front office.
Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.
Monitor high balance guest and take appropriate action.
Ensure implementation of all hotel policies and house rules.
Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
Prepare revenue and occupancy forecasting.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
Monitor all V.I.P 's special guests and requests.
Maintain required pars of all front office and stationary supplies.
Review daily front office work and activity reports generated by Night Audit.
Review Front office log book and Guest feedback forms on a daily basis.
Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.

front-office, front-office-jobs-in-nainital, front-office-manager
Job Location Nainital, Uttarakhand
Date Posted 03 Feb 2020
Employer Email --No Email
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