Program Sales Manager

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Employer - Neo Staffing & Solutions
Category - hotels-restaurants
Job title - Program Sales Manager

Job Description

Job Summary
Job Purpose: To plan and carry out Direct Sales Activities, Member Management and Reporting so as to develop
and maintairl sales levels of the Program as per agreed Business Plans and Policies of the Company.
Responsibilities and Accountability
7. overall ln-charge of the Program with direct resionsibility of Sales Targets, Renewals, Cost Contiol, Program . Profitability, Team Management, Member Management, Client Management and Quality control.
2. Responsible for compliance of established Processes, Reporting's and the Assets in the Office. Ensuring that the
teadrs are adequately trained on software and processes and the same are followed diligently. This includes
following DNC rules without fail.
3. Setting and Meeting performance targets for efficiency, sales, quality and staff retention. Monitoring of Sales
from different channels and ensuring that all channels are used in addition to Tele Marketing example Hotel ln
house, Direct Sales, Single Opt in -Emails, flyers, Posters etc. Also, promoting
4. Planning and developing staff recruitment, orientation, induction, training and mentoring. Communicating
r Organization culture and HR tools to all Staff. Maintain confidentiality of data and security of all
orga nisational/client assets.
5. Planning and testing databases to ensure calling teams have good databases at all times.
6. Supervising Tele calling/ Direct Sales to persuading Customers to become Members as per approved scripts and
objections. Monitoring random calls to improve quality minimize errors and track operative performance. At
25% of all Sales must be closed by this Position.
7.. Coaching Motivating and Retaining Staff and ensuring fair Bonus, Reward and lncentive Schemes and ensuring
a fair allocation of renewals as per Policy. Reviewing performance of Staff, identifying training needs and
, planning training sessions.
8. Handling most complex customer complaints and queries. Maintaining follow up procedures.
9. Responsible for ensuring transparency and ongoing communication / meetings with the Client and the
Superiors. Escalating issues to senior management and client when required in a timely manner. Responsible
for ensuring proper grooming of self & staff as well as ensuring the Staff follow all HR policies and guidelines.
10. Supervising and ensuring all Reporting and E Mail / written correspondence with the Members or the Client or
the Company are accurate and timely.
11. Recommending Change: Ensuring Program Assessment Document is completed and reviewed with immediate
Superior and a point wise Action Plan for change is made and coordinated for the Program on a monthly basis.
12. Accounting MIS Controls: Responsible for managing all operational processes as per specified business controls,
reporting & sales mechanism, revenue, tracking expenses, P&L's and vendor payments.
Job Type: Full-time
Salary: ?275,000.00 to ?550,000.00 /year
Team Handling: 3 years (Required)
Tele Sales: 5 years (Required)
Bachelor's (Preferred)
Mumbai, Maharashtra (Preferred)
Health insurance
Provident fund (PF)
Paid leaves / Leave encashment
Hospitality & Tourism

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Job Location Mumbai, Maharashtra
Date Posted 09 Feb 2020
Employer Email --No Email
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