Regional Success Architect Director

Employer - Salesforce
Job title - Regional Success Architect Director

Job Description

Job Category Customer Success Group
Job Details The Regional Success Architects provides proactive and reactive Architecture, Technology Strategy & thought Leadership, and Product Technical expertise pertaining to the Salesforce Core Products. They triage requests in these areas either help route them to appropriate owners or take personal ownership of them to help maximize customer adoption, assist with sales growth, and minimize attrition risk. They work collaboratively in a Team of International Success Architects and partner with key stakeholders at Salesforce such as Success Managers, Support and Product Management to make our customers wildly successful. They create C-Level relationships with our largest most complex customers and build a network and community of customers delivering technical thought leadership and guidance.

A Salesforce Regional Success Architect is an experienced technical subject matter expert within specific domains of Salesforce Core applications (Sales Cloud, Service Cloud, Platform) and the Integration into other Salesforce Clouds as well as 3rd party systems.

The Success Architect Responsibilities:
Proactive Engagements Include:

Success Managers request for strategic customer engagements that leverage Salesforce Enterprise Architecture Methodologies and Governance Best Practices to drive optimized customer implementations that maximize customer and sales growth
Helping customers prepare for major platform changes such as infrastructure changes, product EOLs, certificate changes, etc
Renewal or attrition red account which requires technical best practice discussions to help mitigate and there are no applicable accelerators or advisory services available
CSG Strategic Opportunities requiring technical best practice guidance to move forward (to qualified status and active Sales engagement)
Salesforce Cross-product area solution overview including touch points to Salesforce Clouds
Internal webinars and supporting to help enable Success Managers on emerging technology topics
Proactively work with strategic customers to create vision, review architecture, suggest best practices, and resolve blockers.
Leadership-approved strategic engagement required for customer technical issue not covered by standard assistance channels Broader expectations and responsibilities
Collaborate with Accelerator Team to identify new Opportunities for Accelerator Engagements
Reactive Engagements Include:

Technical red account that requires RSA triaging to help resolve
Technical Circles of Success for Customers on cross-product areas and potentially onsite for select strategic customers
Select 1:M Customer-Facing Technology Webinars
Work with professional services to ensure success targets and provide support for project teams.
Required Skills:

BA/BS Degree (or equivalent)
Extensive experience in one or more of the following: consulting, technical support, account management or project management - ideally with Salesforce or related applications in a SaaS environment.
Consultative and customer focused approach and engagement style
Deep technical knowledge of the Salesforce Core products and features, capabilities, best use and how to deploy, including knowledge how to integrate the Salesforce platform and ecosystem
Experience dealing with large scale, technologically complex accounts, which are constantly challenging product capabilities
Demonstrated ability to co

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Job Location Gurgaon, Haryana
Date Posted 15 Feb 2020
Employer Email --No Email
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