Account Manager

Employer - Deluxe Entertainment
Job title - Account Manager

Job Description
Job Account Manager
Description
Roles and Responsibilities –
Customer Engagement- Be the primary point of contact and build long-term relationships with customers , both externally and internally.
Connect with clients and drive regular status calls, executive summaries and strategy meetings for high-profile projects.
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
Create, maintain and communicate to client project timelines and budgets.
Prepare and communicate pricing quotes and estimates with client.
Ensure Billing and Revenue Tracking is maintained weekly.
Manage client change orders by negotiating deliverable due dates between clients and internal departments, balancing internal capacity with external demands and expectations.
Prepare regular account statuses, such as missing asset reports, delivery schedules and project statuses to the customer or senior management.
Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems and Email/verbal communication for special cases and exceptions.
Act as a lead in supporting and resolving internal and external issues and challenges in a timely manner and distributing work across the department.
Working with Account Coordinators to ensure day to day production is running effectively.
Ensure Account Coordinators maintain a current and accurate understanding of all work-in-progress that has been initiated.
Collaborate with Account Coordinators to ensure deliverables are completed within agreed upon timeframe with client – communicate with internal and external teams should changes occur as required.
Provide feedback/guidance to Account Coordinators to ensure team performs as expected.
Provide regular guidance to teams to ensure daily objectives are being met, both with internal operation teams and client requests.
Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client.
Forecast and track key account metrics.
Communicate regularly with client regarding project performance metrics.
Create and implement department policies and procedures (SOP and SLAs) ensuring Deluxe delivers high quality and on-time deliverables.
Initiate corrective action process as needed.
Collaborate with Production Teams to meet deadlines, find efficiencies, resolve issues, and determine resource needs to meet/exceed client expectations.
Always look to improve operational efficiency and effectiveness.
Ensuring POs are gathered in a timely fashion to ensure stable cash flow.
May be responsible for educating and advising client about new services offered.

Education, Experience and Competencies:
- 6 to 10 yrs of total experience.

Graduate in any discipline
Strong English verbal/written communication skills are essential
Computer-oriented, with a sound knowledge of MS Office Suite (especially Outlook)
Multi-task oriented
Extremely detail-oriented
Organized, priority-focused, dynamic, independent, resourceful
Team player
Responds well under pressure of deadlines
Prior experience with coordination, project management and / or in customer/client service will be an added advantage.

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Job Location Bengaluru, Karnataka
Date Posted 18 Feb 2020
Employer Email --No Email
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