Principal Business Critical Account Manager

Employer - Veritas Technologies
Job title - Principal Business Critical Account Manager

Job Description

About VERITAS

Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability , protection , and insights . Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end – keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness.

Veritas supports 500+ data sources, 150+ storage targets, 50+ clouds, and any deployment model imaginable. We serve 99% of the Fortune 100, 90% of the Fortune 500, and are the market leader in Software-defined Storage, Data Protection, and Archiving.

Veritas Customer Success is responsible for ensuring that Veritas’ customers are successfully exceeding the value of their investment in Veritas solutions and coordinating the company focus on the end-to-end customer relationship. Customer Success includes customer support and care, professional and business critical services, and renewal sales.

About VERITAS
Veritas' vision is to enable organizations to thrive in this new world of digital business.
Did you know that the International Data Corporation (IDC) predicts that data will double every 2 years, reaching 44 zetabytes by 2020? That's more bytes than gallons of water in the ocean and an exponentially growing problem for businesses. Veritas helps organizations harness the power of their data & turn it into actionable insights.
We believe information is everything! Data is an organization's digital currency; a critical business asset that is growing in value. We are the only company that provides a data management platform to address the core challenge of accessing, managing, and analyzing all of their data, no matter where it is, in real time - allowing organizations to truly maximize the value of their data.
Veritas is currently looking for motivated individuals who not only do but are also leaders who influence change and make a difference. The team is always looking for passionate, dedicated individuals who are self-motivated in their work and careers.

What you will be doing:
Effectively manage the service relationships at all levels of assigned accounts with minimal supervision.
Proactively monitor technical support cases and ensure they are being serviced appropriately within predefined service level goals.
Act as advocate for Veritas to the customers and vice versa.
Coordinate additional technical resources to assist in driving resolution.
Manage and own escalations.
Communicate effectively to technical, management and executive levels of the customers and internal stakeholders.
Build strong relationships with all levels of customer.
Manage customer expectations in a dynamic high-pressure environment.
Generate appropriate reporting and present to customers.
Available 24x7 to customers during high priority outages.

What skills, experience and education you need as a team member to succeed:
Bachelor's Degree or equivalent experience; with 6 - 8 years working experience in customer support related role.
Ability to build internal and external working relationships with excellent proven customer management skills; particularly in a large, complex and demanding enterprise environment.
Proven ability to communicate at all levels of the organization and to manage expectations in demanding situations.
Demonstrated capabi

principal-business, principal-business-jobs-in-mumbai, principal-business-critical
Job Location Mumbai, Maharashtra
Date Posted 10 Apr 2020
Employer Email --No Email
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