Account Delivery Manager

Employer - HP
Job title - Account Delivery Manager

Job Description

HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.

We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works.

At HP, the future is yours to create!

If you are our Account Delivery Manager in India, you will have a chance to
Develop and nurtures senior mgmt relationships with the customer.
Own customer operational relationship: develops & nurtures to excellent customer satisfaction.
Understand customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan.
Develop strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication.
Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan.
Own expense/cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls.
Ability to effectively and proactively manage risk for medium to high risk projects.
Hire, leads and provides managerial & technical expertise to cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans.
Develop & lead AST & all delivery organizations to timely, cost effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination.
Develop & manage account service delivery plan. Contributes to strategic account plan.
Consults in presales & change order negotiations, representing & approving delivery capability & cost solution.
Develops & manages account service delivery plan. Contributes to strategic account plan.
Negotiates with and manages 3rd party vendors contributing to contractual requirements.
Identifies incremental revenue opportunities and supports pursuit activities.
Assures compliance with HP and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.
Contributes to knowledge management capture, documentation & publication to drive organizational maturity.

Are you a high-performer? We are looking for an individual with:
First Level University Degree or equivalent combination of education and experience.
Minimum 10+ years of work experience in IT Infrastructure Services & Remote Operations Management that includes Service Desk , Incident Management and SLA management.
ITIL certified Expert / intermediate or Practitioner. Project Management certification will be added advantage.
Should have handled large size team in 24/7 shift operations. ( up to 200 member )
Required to operate out of Mumbai client office and travel (occasionally) to other regional offices for client meetings, as required.
Willing to work in shifts and 6 days pattern. ( Sunday Off )
Excellent Communication and Presentation Skills.
Prior experience with Retail IT services will be considered as added

account-delivery, account-delivery-jobs-in-mumbai, account-delivery-manager
Job Location Mumbai, Maharashtra
Date Posted 28 May 2020
Employer Email --No Email
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