Lead Travel Counselor

Employer - American Express Global Business Travel
Job title - Lead Travel Counselor

Job Description

Provide exceptional traveller care and customer service to GBT corporate clients
Accurately complete end to end travel requirements both international and domestic travel arrangements for air, hotel, rail, requests for ticketing, fares, routing and visa requests for Business Travel clients
The incumbent should have good knowledge of domestic as well as international critical itineraries (Geographical Knowledge is mandatory)
Open to work in a flexible environment, roster off, weekend working, public holidays and festivals
Coordinate with multiple departments to ensure quick resolution for the customer to adhere SLA
Expect to work on financials (card reconciliation will be an advantage). Ensure the latest updated policies, procedures, desk Instructions are read & complied
Excellent Customer service and communication skills (Both Written and Verbal)
Service online requests for clients where online requests are decentralized through the offline servicing team
Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient, routings for lowest available fares and preferred carrier usage in coordination with the Corporation’s business travel policies
Maximize the benefits of GBT’s desktop applications and telephony to deliver a superior experience to business travellers
Research and resolve client inquiries/issues at the point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants
Deliver expectations against individual and shared team key performance indicators
Comply with all legal and industry standards. Embrace the role of providing superior consultative value to clients versus just being an order taker
Ensure each PNR contains the standard documentation and documentation for any exceptions handled during the reservation process

Diploma / Degree in travel & tourism would be added advantage, Graduate Preferred.
6-10 years’ relevant experience in travel domain
Build an excellent business relationship with customer groups, peers and seniors
Should be team player and manage show alone if required
Knowledge of corporate travel economics and travel technology/tools will be an added advantage. GDS experience is mandatory, Galileo preferred
Must have experience in handling face to face client
Attention to Detail: Recording Customer and Financial accountability with accuracy Communication: ability to present information to varied individuals or groups at all levels

Location India>Karnataka>Bangalore

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Job Location Bengaluru, Karnataka
Date Posted 09 Jun 2020
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