Customer Relationship Executive (CRE)

Job title - Customer Relationship Executive (CRE)

Job Description

Job Responsibilities Customer Relationship Executive
· Build relationships with key employees among customers
· Create plans to address clients’ business needs
· Advise clients on creating profitable processes
· Schedule regular meetings with customers to ensure they are satisfied
· Act as point of contact for complaints and escalate issues as appropriate
· Help sales team up-sell or cross-sell services and products
· Ensure both the company and clients adhere to contract terms
· Study competition to find new ways to retain customers
· Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
· Maintain good relationships with clients so that the business can maximize the value of those relationships.
· Understand the problems and challenges of clients and identify ways the business could better address those needs.
· Resolve any customer complaints in a prompt and professional manner.
· Good communication skills.
· Collecting Payments from customers, preparation of collection forecasts.
· Periodical statements in coordination with Account Department.
· Sending statement of Accounts to customers.
· Interaction with customer and Banker for arranging loan to customer.
· Meeting with Bank officials in sorting out mortgage documents for customers.
· To take instructions from the Senior Managers and carry out day to day duties as the situation demands. Work efficiently with perfect understanding and coordination with each other. Getting clarifications as and when necessary and ensure that no arrears is built up at any point of time.
· Duties will include attending phone calls being present at site sales counters. Keep confidential information whenever instructed to do any part with material given for effective sales and be totally devoted to the organization to ensure smooth flow of work in co-ordination with all sections of the organization.
· To do sale of flats to customers, arranging site visits to customers and Bankers values.
· Accompanying with higher officials to do registration for customers.
Job Types: Full-time, Temporary
work: 4 years (Preferred)
Customer Service: 4 years (Preferred)
total work: 4 years (Preferred)
Master's (Preferred)
Morning (Preferred)

customer-relationship, customer-relationship-jobs-in-patna, customer-relationship-executive
Job Location Patna, Bihar
Date Posted 29 Jun 2020
Employer Email --No Email
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