AM Training

Employer - Crescendo Global Services
Job title - AM Training

Job Description

Assistant Manager Training job opportunity in Mumbai with an Ed-Tech Start-up firm for a professional holding 3-5 years of experience. You will use your experience in Designing training. If this sounds exciting, apply with us!


Location: Mumbai
Work Days: 6 days a week
Responsibilities:
Designing training & test modules based on needs.
Maintaining regular correspondence with the vendor to clarify process updates and percolates it to Operations.
Resolving issues pertaining to process knowledge with clients.
Ensuring that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production.
Conducting interviews & coordinates with HR for recruiting trainers / trainees
Ensuring 100% adherence on client driven SOP & BEST T&D compliance
Preparing Trainers through TTT/ Platform skills certification
Liaising with Central MIS / Admin dept / HR / Payroll for training resource availability
Coordinating with all stakeholders to ensure New Hire training process runs effectively
Preparing and attend all business / client reviews& work on the action plans to improve business performance
Understanding of root cause analysis & reasons to better performance
Interacting with IT team for creation and deletion of Ids for new team members.
Requirements:

Ability to motivate and inspire new & existing Teammates.
Skills for planning, assigning and directing work, performance appraisal, grievance handling
Ability to guide individuals towards goal achievement using negotiation, teamwork/collaboration, motivation and staff development skills
Must have a strong eye for detail and a thorough understanding of client vendor expectations
Must display positive energy, service-oriented attitude towards all teammates.
Strong managerial, organizational, prioritization and leadership skills
Solid language fluency required – Reading, Speaking, understanding & Writing (enunciation, clarity and professionalism)


What is in Store for You?
An opportunity to define, lead and coordinate the operations of the company
An opportunity to work with a blue–chip firm in a high visibility role
A high-performance culture with phenomenal career progression.
Reach Us:
If you think this role is aligned with your career, kindly write me an email along with your updated CV on hemanshi.sachdeva@crescendogroup.in or a confidential discussion on the role.


Disclaimer:
Crescendo Global is an ISO 9001:2015 certified Leadership Hiring consulting arm of Crescendo Group with expertise in mid to senior level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status

Reference Number: 1489
Contact Details: hemanshi.sachdeva@crescendogroup.in
Profession: Human Resources > All
Company: Client of Crescendo
Date Posted: 18/07/2020

am-training, am-training-jobs-in-maharashtra
Job Location Maharashtra
Date Posted 19 Jul 2020
Employer Email --No Email
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