Associate / Charging and Billing Operator

Employer - Deutsche Bank
Job title - Associate / Charging and Billing Operator

Job Description

Job Title: Associate / Charging and Billing Operator

Location: Bangalore

Job Description Summary
The Charging and Billing role is responsible for accurately setting up, processing and delivering all charges, fees and cash-related events related to business and products within their remit. The role will generally involve time critical, complex or regulated tasks, makes use of existing relationships with internal and external stakeholders and involves standardisation and improvements to methodologies and outputs.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
Best in class leave policy
Gender neutral parental leaves
100% reimbursement under child care assistance benefit (gender neutral)
Flexible working arrangements
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above

Your key responsibilities
Key Responsibilities (non-exhaustive):
§ Implement, review and update the Quality Management Plan
§ Ensure the process specifications, procedures and quality standards are documented, controlled and communicated effectively
§ Review and monitor adherence to the process, procedures and quality standards
§ Compile performance reports and trend analysis in preparation for discussion with key stakeholders; identifying key issues and areas for improvement;
§ Provide advice and state of readiness (for audits) to the Legal COO Office on the design and implementation of appropriate controls;
§ Participate in the creation of testing plans for areas of identified potential operational risks
§ Keeping abreast of all process changes which may impact operations
§ Design and Implementation of a training program for the new hires as well as a refresher program & Knowledge management for the experienced staff. Maintain knowledge documents.
§ Expected to be hands on in the process and required to work in day to day task alongside the team as required
§ Development and implementation of Operational Resilience and Business Continuity plans
§ Assist on projects as required
Skills & experience
§ Graduate with a minimum of eight years of experience in Quality Assurance, Quality Testing, and Operations & Project Management within a multinational organisation(s)
§ Working knowledge of various quality tools & techniques
§ Ability to work independently to manage projects and deliverables to completion
§ Effective oral and written communication within the team and with stakeholders
§ Demonstrable experience delivering change in global cross-functional initiatives (Business, Operations, Technology, etc.)
You will be
§ An enthusiastic team player; able to build strong, open dialogue-based relationships with relevant stakeholders;
§ Action oriented with a strong focus on completing tasks accurately and efficiently whilst working independently and with minimum direction;
§ Able to take a pro-active approach to tasks and responsibilities;
§ Computer literate and conversant with MS Office tools such as Excel, Word, PowerPoint

How we’ll support you
Training and development to help you excel in your career
Flexible working to assist you balance your personal priorities
Coaching and support

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Job Location Bengaluru, Karnataka
Date Posted 16 Sep 2020
Employer Email --No Email
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