Branch:Customer Service Manager

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Employer - Axis Bank
Category - banking-insurance
Job title - Branch:Customer Service Manager

Job Description
1. Ensuring delight in respect of customer experience with the Bank 2. As touch point for cross-border/domestic trade & forex and Cash Management transaction for the customer should ensure superior experience at the branch level. 3.

Handle all service requests and queries from customers, liaison with RMs, Product/Ops teams and ensure timely delivery of services. 4. Hand-hold customer in respect of documentation requirements. 5.

Ensure smooth interaction with customers and quick processing of transactions within SLA. 6. Ensure compliance to Regulatory Guidelines, Bank's policies in all processes and workflows. 7.

Ensure successful implementation of new products introduced by the Bank

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Job Location Kolkata, West Bengal
Date Posted 12 Jul 2019
Employer Email --No Email
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